Technology Specialist II

    0
    95
    Gaston College
    Published
    February 15, 2019
    Location
    Charlottte, North Carolina
    Category
    Other  
    Job Type
    Zip Code
    28202
    Contact Name
    June Stromberg
    Contact Email
    js@noemail.com

    Description

    Provide primary and back-up support for a variety of technology services and/or equipment including, but not limited to assisting internal and external clients with setup, maintenance, troubleshooting and problems with a variety of technology services and equipment such as telecommunications, desktop computers, audio-visual, laptops, email, Web Advisor, third-party applications, printers, and copiers. Provide in-person or remote technical and non-technical support while maintaining excellent customer service, generally via phone, e-mail, remote and/or helpdesk requests or inquiries, while maintaining excellent customer service.

    MINIMUM EDUCATION QUALIFICATIONS

    • Associate degree from a regionally accredited institution in a technical (engineering or technology) area required OR an associate degree from a regionally accredited institution with at least four years of work experience in the technology services field required.

    MINIMUM EXPERIENCE QUALIFICATIONS

    • Two years of experience in a business environment or college support role required.
    • Willingness to learn multiple roles and be flexible with work assignment on a daily basis.
    • Capability to work independently, possess excellent customer service skills, and ability to interact positively with students, faculty, staff, and third-party agencies required.
    • Excellent interpersonal, written, and verbal communication skills required.
    • Ability to translate complex technical issues into simple terms.
    • When providing telephone support, must be able to understand end users' descriptions of their computer problems in order to correctly troubleshoot them.

     

     

    How to Apply

    To apply, visit gaston.edu

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